https://www.gosh.nhs.uk/about-us/our-strategy/quality-and-safety/raising-concerns-for-staff/
Raising concerns for staff
The safety of patients at Great Ormond Street Hospital is always our most important consideration. The Trust openly encourages all members of staff to raise any concerns they may have about patient care openly and honestly. There are clear processes for raising concerns and these are available to all staff on the internal Trust website.
Freedom to Speak Up (FTSU) Guardians
FTSU Guardians support staff to raise concerns about anything that may get in the way of delivering safe, high-quality care. We have speaking up policies and processes in place to support all workers in doing this. This includes healthcare professionals, non-clinical staff, managers at all levels, volunteers, students, bank and agency staff, as well as former employees.
FTSU Guardians cannot support patients or families – we have other routes for patients and families to raise concerns or to make suggestions for improvement. Find out more about feedback, concerns and complaints at GOSH.
GOSH has two FTSU Guardians who provide impartial support for workers to speak up. They treat all cases confidentially. Individuals can also speak up anonymously, and don’t need to provide identifiable information (although this can make it more difficult if the Guardians need more information or would like to feed back to you).
GOSH’s FTSU Guardians are:
- Kiera Parkes- Lead FTSU Guardian
- Mani Randhawa- Deputy FTSU Guardian
Contact the FTSU Guardians at GOSH:
Email: speakup@gosh.nhs.uk