We know that there are occasions when you want to ring us to ask us a question and understand that it can be difficult to know who best to call. We have put together the following list to help you to direct your questions to the right member of the Cochlear Implant Team.
If your child is acutely unwell, please seek medical attention from your family doctor (GP) or local Accident and Emergency (A&E) department. They will contact us for further information if needed.
For all members of the team below, please call main hospital number on 020 7405 9200 and enter the extension number below when prompted.
Admissions Coordinator – ext 5405 or 8316
Call the Admissions Coordinator if you have questions about the practical issues around an admission, such as to change the surgery date, transport, accommodation or interpreters. They can re-send admission letters and information if you have not received it. They cannot answer clinical queries about your child’s health or their planned operation or procedure.
Cochlear device issues – Direct line - 020 7829 7938
Call this number for any issues re the device including parts, spares, and batteries and troubleshooting.
Cochlear Implant Secretaries Ext 8316 or 5405 – Dr Rajput Generic email is email@example.com
This is not a secure email address so no patient identifiable information should be sent to this address.
Call the Secretaries if you have questions about practical issues around an outpatient clinic appointment, such as transport and interpreters. They can re-send appointment letters and information if you have not received it. They cannot answer clinical queries about your child’s health or their planned operation or procedure.
You can also contact the Appointments Line for appointment queries on 020 7829 8880.
If you do not get a reply, please call the Service Manager for Sight and Sound on ext 5169 or their colleague on 8477.