Patient app - MyGOSH

MyGOSH is a safe and secure online portal that enables children, young people and families to access specific parts of their GOSH electronic patient record.  

With MyGOSH you can: 

• View your ‘health summary’ – this is taken from your electronic patient record so is always up to date 
• View test results and what they mean
• Communicate securely with your medical team 
• Share your MyGOSH record with other health professionals 

MyGOSH is free to use. Just remember that if you’re using the app on a mobile phone it might use up your data allowances. 

All parents or carers with Parental Responsibility can use MyGOSH.

Young people can also have access to MyGOSH, depending on their age and ability to use it safely. We explain more about MyGOSH access for young people below.

If you are under 12 years old:

You can’t have access to your MyGOSH directly. Your parent or carer can have access on your behalf – we call this ‘proxy access’.

When you are 12 years old: 

Your nurse or doctor will check whether you’re mature enough to use MyGOSH. If they think you are, we can give you access. Your parent or carer will still keep their access to your MyGOSH until you turn 16.

When you are 16 years old: 

Your nurse or doctor will check again if you can use MyGOSH. If you can, you’ll be given your own access code for MyGOSH. 

At this point, we'll also ask you whether you want your parent or carer to still have access. You'll also be given the option to give someone else access as well. 

If the nurse or doctor does not think you can use MyGOSH safely, your parent or carer will continue to have access until you turn 18 years old.

When you are 18 years old: 

Once you turn 18, if you cannot use MyGOSH safely, we will discuss whether it is in your best interests for your parent or carer to keep access to your MyGOSH. This decision will be reviewed at least every six months.

Your parents or carers can apply for special permission from the Court of Protection to be appointed as a “Deputy”.

If you are not sure whether you are allowed access, talk to your parents or ask a member of staff.

You can sign up via an internet browser such as Chrome or Internet Explorer. We also provide an app for mobile devices that works on most smartphones. 

Activation code

We may give you a MyGOSH activation code during your clinic appointment or inpatient stay. 

Use this code to log in and set up your username and password. The activation code is only valid for 45 days. If it expires, please contact us for a new code.

Activation link

We may also contact you by phone to invite you to sign up and send you an activation link by text message or email. 

This link is only valid for 24 hours. If it expires, please contact us for a new code.

If you forget your password, click ‘forgot password’ on the log in page to reset it.

You can also contact the MyGOSH Helpdesk team and request a password reset link be sent to you. 

We have introduced a new functionality that allows patients to use their NHS app login details to access MyGOSH.

There are two key changes: 

• You can move from an appointment shown in the NHS app directly into MyGOSH without logging in again.
• You can log into MyGOSH using your NHS app login. 

 How will this affect MyGOSH users?

• The NHS login option will be available to all patients who use MyGOSH. 
• Some GOSH appointments will become visible in the NHS app. 

What GOSH appointments can I see in the NHS App? 

Patients over 16 will be able to see outpatient appointments for Clinical Genetics. Only basic booking details (date, time, location) are shown in the NHS app. 

Clinical Genetics is visible as it has a greater proportion of patients over 16 years old than most other GOSH specialties.  

Do I have to use NHS login?

No. NHS login is an additional option and is not required. 

• You can continue to login to MyGOSH as you usually do.  
• Choose NHS login only if you prefer.

What happens if I use NHS login?

• You will be securely authenticated using your NHS login account. 
• If multi-factor authentication is enabled, verification codes will be sent using the contact details registered with your NHS login account. 
• Once authenticated, you will be taken directly to your MyGOSH account. 
• On mobile devices, access via NHS login will open MyGOSH in a web browser rather than the MyGOSH mobile app. 

 Does this change how MyGOSH works once I’m logged in?

No. This update only changes how patients access MyGOSH. All functionality within MyGOSH remains unchanged. 

Can I create a MyGOSH account using NHS login?

Yes. Patients aged 25 and over may be able to create a MyGOSH account by: 

• Accessing MyGOSH via an appointment shown in the NHS App, or 
• Selecting NHS login from the MyGOSH login page. 

Where eligible, a MyGOSH account will be created automatically. 

Please note: accounts created through NHS login must continue to be accessed using NHS login. 

Do I need to already have a MyGOSH account?

Not always. To use this functionality, you must have a GOSH patient record. 

Depending on your circumstances: 

• A MyGOSH account may be created automatically when using NHS login. 
• Some accounts may require setup by internal teams before NHS login can be used. 
• Patients under 25 should contact the MyGOSH helpdesk to arrange account creation. 

Why might NHS login not work for me?

Possible reasons include: 

• Your NHS login and MyGOSH accounts are not fully linked. 
• Your MyGOSH account requires setup or amendment by internal teams. 

If you need assistance, please contact the MyGOSH help desk. 

For support with using your NHS login account, please contact the NHS login Help centre.

Does this work for proxy access (carers or family members)?

Not in all cases. 

• NHS login is designed to provide access to your own MyGOSH record and may not support accounts with proxy access to another patient's record. 
• Where NHS login is unavailable for proxy users, continue using your existing MyGOSH login method or contact support for guidance. 

MyGOSH Bedside is an inpatient portal that helps you and your caregiver see real-time updates about your care during your hospital stay. It is available on our patient bedside entertainment systems.

Find out more about MyGOSH Bedside.

MyGOSH allows you to send a message to your medical team. 

Do not use this for urgent queries. In an emergency, always call 999 or visit your nearest Urgent Care Centre or Accident and Emergency (A&E) department. 

When you have sent a message to your medical team, please allow at least 3 working days for a response. This will vary from team to team but please be assured that they will answer your messages as quickly as they can. If you send a message at weekends or out of hours, there may be a delay. 

You can view your lab test results on MyGOSH. How quickly you'll be able to see these, and how much information you'll be able to view, will depend on the type of test. 

• Some lab test results (such as blood tests) are released automatically after 24 hours. 
• Other groups of lab test results are released automatically after two weeks. 
• A small number of tests are not released at all – these are usually very complicated tests that may need additional review by an expert doctor. 

Remember, you may be able to see results on MyGOSH before the medical team have reviewed and commented on them. Do not make any changes to your child’s treatment until you have discussed the results with the team. They will contact you before your next appointment if you need to make any changes. 

You can upload documents, pictures and files to MyGOSH. These will be stored in your electronic patient record, along with any photographs or videos taken at GOSH.

As these form part of your health record, they would not be used for anything else unless you have given your permission for a specific use by signing a consent form.

Please be aware that any attachment uploaded will potentially be visible to all staff who access your record.

From time to time, you may be asked to complete questionnaires and forms in MyGOSH instead of filling them out on paper in clinic. This ensures your clinical team has all the necessary information in advance of your appointment to help guide decisions about your treatment and care. It also allows your clinician to spend more time focusing on you during your appointment.

Questionnaires can be assigned to you in 3 different ways:

• As part of Pre-Clinic Preparation where you can also update your demographics, contact information details and medication lists
• Via a MyGOSH message with a questionnaire attached
• On the Questionnaires page in MyGOSH

You can update your contact details using MyGOSH.

To update your contact details: 

• Login to MyGOSH
• Go to ‘Preferences’
• Update your details. 

Changing your contact details will automatically update our electronic patient record. 

MyGOSH information comes directly from your electronic patient record. If anything is wrong, please ask the nurse or doctor to correct it at your next visit.