https://www.gosh.nhs.uk/patients-and-families/feedback-concerns-and-complaints/
Feedback, concerns and complaints
At Great Ormond Street Hospital (GOSH), we try to achieve the highest standards in our clinical care and also in the services we provide for children, young people and families. We want to exceed your expectations so we try to improve what we do and how we do it all the time.
You can help us by telling us about your experience at GOSH in the following ways:
How to make a complaint at GOSH
We welcome all feedback as it helps us understand what we are doing well and how we can improve our services and the experiences of our patients and their families.
Friends and Family Test
We want to hear your comments, compliments, concerns and suggestions through the Friends and Family Test, which is an NHS wide feedback tool.
The Patient Advice and Liaison Service (Pals)
The Patient Advice and Liaison Service (Pals) is a free and confidential service which helps patients, parents and carers with any information, concerns, or problems that they have about their NHS care or service.