The NHS-wide Friends and Family Test is an important opportunity for you to give feedback on your child’s care and treatment and your experience when coming to GOSH.
We use your feedback to improve what we do.
When your child is discharged, or attends the Outpatient department, we would like to know:
Thinking about your stay in Great Ormond Street Hospital, how was your experience of our service?
You will be invited to answer by choosing one of six options, ranging from 'very good’ to ‘very poor’. Your response is voluntary but if you do answer, your feedback will provide valuable information to help us to make improvements to ensure children, young people and families continue to have the best possible experience.
You can give feedback anonymously, but you can also give your contact details if you want us to contact you about your experience. We ask for some extra information about you, such as your ethnic background and whether you have any additional needs – we use this to make sure that no one has a different experience because of their background.
How we are doing the Friends and Family Test at GOSH?
All patients and families are given the opportunity to give feedback – either online or by filling out a Friends and Family Test card while you’re at GOSH. As well as cards for parents to feedback, we also have versions for children and young people.
We produce regular reports for our colleagues and results are displayed on wards and within outpatient areas around the hospital. Our results and those from other children’s hospitals are available on the NHS Choices website.
We also use the comments received through the Friends and Family Test cards to highlight good practice and celebrate members of staff.
Who to contact
If you would like any further information about the Friends and Family Test, please contact Suzanne Collin (Patient Feedback Project Manager) on 020 7813 8487 or email to firstname.lastname@example.org Taraben Kapadia (Patient Feedback and Systems Officer) on 020 7405 9200 (ext 1177) or email email@example.com.