The NHS-wide Friends and Family Test is an important opportunity for you to provide feedback on the care and treatment your child receives at GOSH.
We use the information gathered to improve services.
When your child is discharged, or attends the Outpatient department, you will be given the opportunity to answer the following question:
How likely are you to recommend our ward to friends and family if they needed similar care or treatment?
You will be invited to respond to the question on a paper feedback form by choosing one of six options, ranging from 'extremely likely' to 'extremely unlikely'. Your response is voluntary but if you do answer, your feedback will provide valuable information to help ensure our children, young people and families continue to have the best possible experience of care.
Responses can be anonymous and you can provide your contact details if you wish to have someone contact you.We ask for some extra information about you, such as your ethnic background and whether you have any additional needs – we use this to make sure that no one has a different experience because of their background.
How we are doing the Friends and Family Test at GOSH?
All inpatients, daycare and outpatients are given the opportunity to complete the Friends and Family Test feedback card. As well as cards for parents to feedback, we also have versions for children and young people.
The feedback cards can be returned by placing them in the feedback box on the ward or outpatient area; alternatively, they can be posted back at a later date.
We produce regular reports for our colleagues and results are displayed on wards and within outpatient areas around the hospital. Our results and those from other children’s hospitals are available on the NHS Choices website.
We also use the comments received through the Friends and Family Test cards to highlight good practice and celebrate members of staff.
Who to contact
If you would like any further information about the Friends and Family Test, please contact Suzanne Collin (Patient Feedback Project Manager) on 020 7813 8487 or email to firstname.lastname@example.org Taraben Kapadia (Project Officer) on 020 7405 9200 (ext 1177) or email email@example.com.