NSPCC Helpline

12 Mar 2021, 1 p.m.

A previous member of GOSH staff has pleaded guilty to a number of charges of sexual abuse against children. You may have seen media reports concerning the case. We understand how difficult and distressing this news will be and we want to make sure everyone in our hospital community is being properly supported.

That’s why we’ve worked closely with the National Society for the Prevention of Cruelty to Children (NSPCC) and the Metropolitan Police to set up a helpline with trained professionals who can provide advice and support.

The NSPCC Operation Sheppey helpline (named after the police investigation) can be reached by calling:

0800 101 996

Alternatively, you can send an email for support.


The service is free, confidential and non-judgmental. It can be used by any parent or carer, patient or professional who is concerned about the case, would like to report a safeguarding incident at the hospital, or would like information and guidance about additional specialist services.

Our helpline team is available from 8am – 10pm on weekdays, including bank holidays. It is also available from 9am – 6pm on weekends.

These are truly awful charges and we know that our hospital community, including our patient families, will have concerns or questions. We want to reaffirm that safeguarding children is fundamental to the care we provide and we regularly review our safeguarding processes to ensure they are in line with national guidance and strive for best practice.

We will continue to work with the police to consider whether there is anything more we can do to prevent cases like this.

If you have an inquiry about any other matter related to the hospital, you can always reach our Patient Advice and Liaison Service (PALS), which is a free and confidential service that helps patients, parents and carers with any information, concerns, or problems they have with their NHS care. More information about how to reach the PALS team, as well as their hours of operation, is available on the same page Patient Advice and Liaison Service.