NSPCC Helpline

25 Nov 2020, 1:52 p.m.

A previous member of GOSH staff is facing serious charges relating to the sexual abuse of children. You may have seen media reports concerning the case. We understand how difficult and distressing this news will be and we want to make sure everyone in our hospital community is being properly supported.

That’s why we’ve worked closely with the NSPCC and the Metropolitan Police to set up a helpline with trained professionals who can provide advice and support.

The NSPCC Operation Sheppey helpline (named after the police investigation) can be reached by calling:

0800 101 996

Alternatively, you can send an email for support.


The service is free, confidential and non-judgmental. It can be used by any parent or carer, patient or professional who is concerned about the case, would like to report a safeguarding incident at the hospital, or would like information and guidance about additional specialist services.

Our helpline team is available from 8am – 10pm on weekdays, including bank holidays. It is also available from 9am – 6pm on weekends.

These are truly awful charges and we know that our hospital community, including our patient families, will have concerns or questions.  Due to the ongoing legal proceedings, we cannot go into the details of the case, but we want to reaffirm that safeguarding children is fundamental to the care we provide and our policies are in line with national best practice.

If you have an inquiry about any other matter related to the hospital, you can always reach our Patient Advice Liaison Service (PALS), which is a free and confidential service that helps patients, parents and carers with any information, concerns, or problems they have with their NHS care. More information about how to reach the PALS team, as well as their hours of operation, is available here.