Having Difficult Conversations: Setting, Stance and Case Discussion

In this course, we’ll draw on real case examples of recent difficult conversations you’ve had, share them confidentially and practice conversational skills using these conversations as a starting point.

You’ll sign up to a day of training plus two further one hour online sessions, in which each member of your small group will have the chance to bring a recent difficult conversation they’ve had as material for discussion and learning. In this way, the course will seek to convey the merits of embedding case-based discussion into everyday practice.

Learning Outcomes

We’ll provide a grounding in the theories and techniques that underpin an effective approach to difficult conversations

  • We’ll formulate psychologically the interpersonal dilemmas faced by staff and families in frontline healthcare.
  • We’ll consider the impact of the setting in which conversations take place, and become aware of our own stance as integral to a good conversation.
  • And we’ll practice having difficult conversations with trained actors. This practice will take as its material real cases from the group.

Is this course for me?

This course is aimed at all team members who have difficult conversations with patients, families and colleagues.

Course Dates:

7th June 2024 10am - 4pm

6th September 2024 10am-4pm

8th October 2024 10am - 4pm

10th December 2024 10 - 4pm

Cost of Course

Internal candidates: Free

External candidates: £150.00

How to sign up:


Great Ormond Street Hospital for Children

Charles West Room, Level 2, Barclay House

Great Ormond Street, London



Dr Gareth Drake

Psychologist in Simulation | Clinical Psychologist | Great Ormond Street Hospital

Further Information:

For any queries regarding this course, please email simulation@gosh.nhs.uk.