Hippo outpatients

Hippo is on the fourth floor of the Royal London Hospital for Integrated Medicine (RLHIM) just up the street from the main hospital building. Please go up the metal slope to the main entrance of the RLHIM building then take the lift in front of you to the fourth floor.

Take a guided tour to Hippo, by watching the video below:

Hippo is run by our experienced clinic staff, comprising Clinic Assistants, Health Care Assistants, Phlebotomists, Staff Nurses, Senior Staff Nurses, a Learning Disability Nurse and a Sister.

Many specialty clinics involve seeing a number of clinicians who each specialise in one area – you appointment letter will tell you which members of the team will be seeing your child. Clinicians running the specialty clinics may include Consultants, Fellows, Registrars, Nurses, Clinical Nurse Specialists, Technicians, Dietitians and Physiotherapists.

When you arrive

Please check in at the Hippo reception desk so we know that you have arrived and then take a seat in the waiting area. We also have a check-in kiosk which can use instead. Most clinic appointments start with one of our clinic assistants carrying out some checks, which usually involve height/weight and urine dipstick tests. Once the clinic assistant has done this, the clinician will come to the waiting area and call your child’s name when they are ready.

Who can help

The following members of staff will be available on the below extension numbers to help you during your visit:

  • Sophie Wills (Sister): ext. 38022
  • Anne Nicholls (Assistant Service Manager): ext. 1598
  • Chantelle Clavier (Matron): ext. 1768
  • Donna Richardson (Service Manager) ext 8423 or 07841 333 823

Facilities on Hippo

There are 17 consulting rooms within Hippo. There is also a gym on this floor for movement analysis and a kitchen used during metabolic or dietetic clinics. There are toilet facilities within Hippo including a disabled toilet with hoist. You can use the water fountain and vending area for drinks and snacks on Zebra, on the 1st floor.

The play area on Hippo has a range of activities for children and young people of all ages – it is supervised during clinics by members of the Play team supported by Play Volunteers. There is also a sensory room which you can use for a more restful wait. Young people aged 11 years or more can use the Adolescent Room on Hippo – this has toys and games more suitable for older children. Please keep an eye on your child while they are waiting – you are responsible for their behaviour at all times.

Contact information

Hippo Outpatients, Level 4 RLHIM

Royal London Hospital for Integrated Medicine 
60 Great Ormond Street 

Hippo Outpatients telephone number: 020 7405 9200 Ext: 6764

Tell us about your experience

Your feedback is really important to us. We would like to know how your experience was – from having your appointment booked, through to your consultation. You can fill in our online form or complete a feedback card on the ward.