Your opinion matters

At Great Ormond Street Hospital (GOSH), we try to achieve the highest standards in our clinical care and also in the services we provide for children, young people and families. We want to exceed your expectations so we try to improve what we do and how we do it all the time.

You can help us by telling us about your experience at GOSH – we want to hear your comments, compliments, concerns and complaints. What you and your child experience when you come to GOSH matters to us. We want to provide the best experience possible during what we realise must be a difficult time in your lives. 

Data protection

For more information about how the data you submit will be used please refer to the Trust's privacy policy 

E.g., 27/06/2019
Click here for information about how your information will be used.
All items marked with * are required.

Our results

We produce regular reports for our colleagues and results are displayed on wards and within outpatient areas around the hospital, but these will not contain any information that will identify you. We also use the comments received through the Friends and Family Test cards to highlight good practice and celebrate members of staff. We will quote comments received unless you tick the box asking us not to publish. The percentage of people who would recommend our hospital is also published on the NHS choices website along with those from other children’s hospitals.

How we use your information

It is important that we can check that children, young people and families are having a good experience, regardless of any additional need they may have. If you give us the following information, we will use it to check that no group has a better or worse experience than another. It also helps us improve what we do more generally by knowing more about the children and young people who use our services.

Our results

We produce regular reports for our colleagues and results are displayed on wards and within outpatient areas around the hospital but these will not contain any information that will identify you. We also use the comments received through the Friends and Family Test cards and online cards to highlight good practice and celebrate members of staff. We will quote comments received if you allow us by ticking the ‘yes’ box.

Our results

We produce reports which are displayed on the Great Ormond Street Hospital website but these will not contain any information that will identify you. We will quote comments received if you allow us by ticking the ‘yes’ box. The percentage of people who would recommend our hospital is also published on the NHS choices website along with those from other children’s hospitals.