Rhino outpatients

Rhino outpatients

Rhino is on the ground (level two) floor of the main hospital building. When you arrive at the main entrance to Great Ormond Street Hospital (GOSH), turn right through the double doors then follow the signs through to Rhino.

This video provides a guided tour to Rhino Outpatients. If you're unable to watch the video, download our handy map below.

Who you will meet

Rhino is run by our experienced clinic staff, comprising Clinic Assistants, Health Care Assistants, Phlebotomists, Staff Nurses, Senior Staff Nurses, a Learning Disability Nurse and a Sister.

As well as regular clinics, Rhino is where some pre-admission assessment is carried out – this might involve seeing various members of the team and having imaging scans and tests to plan treatment. This can take a morning or afternoon or the entire day.

Who can help

The following members of staff will be available on the below extension numbers to help you during your visit:

  • Reception team: ext. 5250
  • Jessica Wheeler (Sister): ext. 1754
  • Anne Nicholls (Assistant Service Manager): ext. 1598
  • Chantelle Clavier (Matron): ext. 1768
  • Donna Richardson (Service Manager) ext 8423 or 07841 333 823


Rhino outpatient clinics are held by these various teams and specialties:

  • Ear, Nose and Throat (ENT)
  • Ophthalmology
  • Audiology
  • Specialist Neonatal and Paediatric Surgery (SNAPS)

The clinicians running the specialty clinics may include Consultants, Fellows, Registrars, Clinical Nurse Specialists, Vision Scientists and Audiologists. 

Many specialty clinics involve seeing a number of clinicians who each specialise in one area – you appointment letter will tell you which members of the team will be seeing your child.


There are 15 consulting rooms within Rhino. There are toilet facilities within Rhino including a disabled toilet with hoist and also a water fountain.

The play area in Rhino has a range of activities for children and young people of all ages – it is supervised during clinics by members of the Play team supported by Play Volunteers. Please keep an eye on your child while they are waiting – you are responsible for their behaviour at all times.

Your feedback

Your feedback is really important to us. We would like to know how your experience was – from having your appointment booked, through to your consultation. You can fill in our online form at https://www.gosh.nhs.uk/your-opinion-matters or complete a feedback card