Rhino outpatients is on Level 2 of the Frontage Building.
Rhino cares for children and young people with ear, nose and throat difficulties (ENT), ophthalmology and audiology difficulties, general surgery conditions and for patients with cochlear implants.
There are 17 consultation rooms including a treatment room where we administer eye drops and a procedure room for ENT procedures. Some children and young people come for assessment and diagnosis, and patients may have multiple appointments on the same day.
Download our guide to visiting the ophthalmology department for more information.
Who you will meet
Rhino is primarily run by our experienced clinic staff comprising clinic assistants with a senior clinic assistant acting as team leader. Staff are supported by the nursing team, consultants, clinical nurse specialists, physiotherapists, play specialists, psychologists, dietitians and floor manager.
The following members of staff will be available to help you during your visit:
- Sophie Wills: Ward Sister, ext. 1754
- Zoe Wilks: Lead Nurse, Outpatients, ext. 6647
- Sarah Metson: General Manager, Outpatients, ext. 8689
- Jilly Hale: Divisional Assistant Chief Nurse, ext. 5894
- Hannah Guegan: Play Worker
- Nurse in Charge, Outpatients, ext. 1773.
Conditions we treat
Clinics held in Rhino include those for the diagnosis, management and treatment of:
- Loss or impaired vision
- ENT procedures leading to Grommet insertion
- Voice clinic with ENT/speech and language staff
- Hearing loss, including assessment for hearing aids/cochlear implants
- Craniofacial conditions
- Eye problems associated with albinism.
Outpatients is open Monday to Friday, 10 hours a day, 5 days a week. Visitors are welcome from 8.30 until 18.30. We do our best to protect the privacy and dignity of your child at all times during their stay at Great Ormond Street Hospital (GOSH). Here is some information to help you during your stay:
- All patients are entitled to have a chaperone present for any consultation, examination or procedure if you would like one please inform your doctor or nurse who will be happy to arrange this.
- As a young person, you may request to see your medical team without supervision. Please inform a nurse or the receptionist.
- Easy read information about the various tests and procedures we carry out in Rhino is available here
- If your child has a learning disability and needs reasonable adjustments during their clinic appointment, please let one of the clinic staff or receptionists know. We can call the Intellectual (Learning) Disability Nurse Consultant Jim Blair for further support ext. 8465.
We have an Ophthalmology Liaison Officer available to provide support and advice for families. A dedicated dispensing optician is open Monday-Friday 9am to 5pm, no appointment is needed for bespoke fitting, glasses, sunglasses, goggles and lenses.
We also have a procedure room where nasal endoscope examinations are completed and ear suctioning/de-waxing for ENT/audiology hearing appointments is carried out using microscope equipment. The Voice Clinic is also held in the room. We also have a large waiting/play area with toys and games. For children who need disability access we are step free. We have disabled changing facilities on Level 1, a breastfeeding room and toilets close by.
The following are not allowed in Outpatients:
- Latex balloons – due to potential allergic reactions of some children.
- If you have hot drinks please ensure you request a lid to prevent spillages
- Please take care with younger children in an unfamiliar environment to prevent any slips trips or falls.
If you or your child have either had recent contact with chickenpox or measles, or has chickenpox, measles, shingles, diarrhoea and vomiting, then please telephone your GP or Practice Nurse who will tell you whether to keep the appointment. We might need to reschedule your appointment to a different time.
Siblings and young family members are welcome in the Outpatient as long as they are supervised at all times by an adult.
- Volunteer presence to assist visitors.
- Breastfeeding room and bottle warm facilities.
- Baby changing facilities and toilet facilities.
- The Lagoon Restaurant is where you can have a drink or hot meal, sit or browse the hospital shop or watch some TV. There is a designated Disney children’s play space for children to have food or watch a film.
- Play area with specialist sensory toys.
- Play activities organised by a dedicated Play Worker with play specialist support for procedures and distraction.
- Chapel and prayer rooms.
- Water fountains located in each clinical area with free fruit flavoured drinks for children and their families.