Our values

At the Listening event in 2013, our patients, families and staff asked us to develop a shared commitment and values to help make people’s experience at GOSH more consistently great. So, in spring 2014 we undertook a listening exercise to understand the values.

Find out more about what you told us and what we plan to do.

Hospital Wi-Fi access 

We realise that keeping in touch with family, friends and work is important for many of our patients and families. Following requests to provide internet access, we now have a free Wi-Fi network throughout GOSH as well as our Internet Café in the Lagoon.

Internet access is provided via the London Grid for Learning – an educational network – so content filters are in place to protect children and young people from accessing inappropriate content. Every page visited is logged so that we can contact you if we have any concerns.

For details of how to access our Wi-Fi network, please visit our Hospital facilities and services page.

Ward bedside folders

Families often tell us that they do not always know about all our facilities so we have developed bedside folders for inpatient wards containing this information. Additionally, we have included information about things to do in the local area as families often ask for suggestions.

You're Welcome project

During 2012-13 a project was initiated to improve the experiences of our adolescent patients, based on the Department of Health You’re Welcome quality criteria for young people friendly health services (DH, 2011).

The first stage of this was to benchmark the Trust against You’re Welcome. The results of the benchmarking were presented to the GOSH Young People’s Forum, which identified five Trust-wide priorities for improvements. The report that followed from this has been widely distributed throughout the Trust, and provided the basis for a programme of improvements. You can find out more information on the background to the project here.

Patient Led Assessments of the Care Environment (PLACE)

Good environments matter. Every NHS patient should be cared for with compassion and dignity in a clean, safe environment. Where standards fall short, they should be able to draw it to the attention of managers and hold the service to account. PLACE assessments will provide motivation for improvement by providing a clear message, directly from patients, about how the environment or services might be enhanced.

The assessments will see local people go into hospitals as part of teams to assess how the environment supports patient’s privacy and dignity, food, cleanliness and general building maintenance. It focuses entirely on the care environment and does not cover clinical care provision or how well staff are doing their job.

The results of the latest inspections can be found here.[BM3] 

Safe Nursing - Staffing Reports

All hospitals are required to publish information about the numbers of nurses, both registered and non-registered, working on each ward day and night,  together with the percentage of shifts meeting safe staffing guidelines. 

We know that having confidence that your child’s ward has the right number of staff on duty at any time, day or night, is important to you. We publish data and reports every month – showing our staffing levels for each ward and division.

Read our latest Safe Staffing Reports presented to our Trust Board.