At Great Ormond Street Hospital (GOSH), we try to achieve the highest standards in our clinical care and also in the services we provide for children, young people and families. We want to exceed your expectations so we try to improve what we do and how we do it all the time.
You can help us by telling us about your experience at GOSH – we want to hear your comments, compliments, concerns and complaints.
Understanding your visit or stay at GOSH can tell us:
where things are working well
where there might be risks so we can take action to reduce and eliminate them
where we need to make some changes and improvements
We regard any comments, compliments, concern and complaints about our services as an opportunity to learn and make improvements. Your child’s care will not be affected in any way by you telling us your experience. Copies of any letters or investigations are never filed in your child’s medical records.
How you can tell us about your experience
You can tell us about your experience in various ways:
It helps us if you can give as much information as possible, such as when you had the experience, where it happened and, unless you want to remain anonymous, your child’s name and hospital number.