Zebra outpatients at RLHIM is dedicated to the care of children with a number of different medical conditions. Some children come for assessment, to be seen by a consultant for diagnosis, or to receive treatments, expertise advice and opinions.
There are 11 Consultation rooms, split into two clinic areas – A and B – including:
- A phlebotomy room for having blood tests
- A play area
- Toilet facilities located in both Clinic A and Clinic B.
Zebra outpatients has an ultrasound and x-ray service operating most days. Your letter should state which x-ray department to go to or we will direct you to the x-ray department on the same floor within RLHIM or you may need to go to the main GOSH site.It's important to note all spinal x-rays will take place at GOSH, and not RLHIM. If specialist equipment is needed to take x-rays of your child, they will always be done in our main x-ray department.
For children who require disability access there are wide door openings, disabled changing rooms and specially-adapted facilities in the building. GOSH has, since 2009, allowed children to bring their own slings to hospital with them, providing that extra level of comfort. However, before our nurses are able to use your child’s sling to hoist, several safety checks will be made. The assessment should be recorded in the notes either next to the child’s weight or on the Outpatients assessment form. We also have a plaster room where we remove and apply plasters and make braces. This is supported by two orthotics clinic rooms.
Zebra is primarily run by experienced clinic staff, comprising several clinic assistants with a senior clinic assistant acting as team leader. Staff are supported by the nursing team, consultants, clinical nurse specialists, physiotherapists, play specialists, psychologists, dieticians and the floor manager.
The following members of staff will be available to help you during your visit:
- Sophie Wills – Ward Sister ext. 1754
- Zoe Wilks – Lead Nurse, Outpatients ext. 6647
- Sarah Metson – General Manager, Outpatients ext. 8689
- Jilly Hale – Divisional Assistant Chief Nurse, ext. 5894
- Nurse in Charge, Outpatients, ext. 1773
Conditions we treat
Clinics held in Zebra include those for the diagnosis, management and treatment of:
- Neuromuscular conditions
- Pain management
- Foetal Medicine
- Pre and post botulinum toxin injections
- Craniofacial conditions
- Infectious diseases.
Outpatients is open Monday to Friday, 10 hours a day, five days a week. Visitors are welcome from 08:30 until 18:30. We do the best we can to protect the privacy and dignity of your child at all times during their stay at GOSH. Here are some things you might find helpful ahead of your stay at GOSH:
- All patients are entitled to have a chaperone present for any consultation, examination or procedure. If you would like one, please inform your doctor or nurse.
- As a young person, you may request to see your medical team on your own. Please inform a nurse or the receptionist who will be happy to arrange this.
- Easy-read information about the various tests and procedures we carry out in Zebra is available here.
- If your child has a learning disability and needs reasonable adjustments during their clinic appointment, please let one of the clinic staff or receptionists know. We can also call the Intellectual (Learning) Disability Nurse Consultant Jim Blair for further support on ext. 8465.
- Volunteer presence to assist visitors.
- Breastfeeding rooms and bottle-warming facilities.
- Baby-changing facilities, young person changing place and toilet facilities.
- Vending machines for drinks and snacks.
- The Lagoon Restaurant located on the main GOSH site is where you can have a drink or hot meal, sit, browse the hospital shop or watch TV. There is a designated Disney play space for children to have food or watch a film. There is also a small café on the ground floor of the RLHIM building, selling a small range of sandwiches and hot meals.
- Chapel and prayer rooms in the main hospital.
- Play activities organised by a dedicated play worker, with play specialist support for procedures and distraction.
- Water jugs located in each clinical area with free fruit flavoured drinks for children and their families.
The following are not allowed in Outpatients:
- Latex balloons – due to potential allergic reactions of some children.
- If you have hot drinks, please ensure you request a lid to prevent spillages.
- Please take care with younger children in an unfamiliar environment to prevent any slips trips or falls.
If you or your child has either had recent contact with chickenpox or measles, or has chickenpox, measles, shingles, diarrhoea and vomiting, then please telephone your GP or Practice Nurse who will tell you whether to keep the appointment. We might need to reschedule your appointment to a different time.
Siblings and young family members are welcome in Outpatients as long as they are supervised at all times by an adult.