Hippo outpatients

Hippo outpatients is on Level 4 of the Royal London Hospital Integrated Medicines (RLHIM) building next to Great Ormond Street Hospital (GOSH).

Hippo cares for children with many different diagnoses. Patients come for assessments, to be seen by a consultant for diagnosis, and to receive treatments or expertise. 
There are 18 Consultation rooms, including:

  • A play area 
  • A breastfeeding room
  • A gym and toilet facilities 
  • An Adolescent Room for young people over 11-years-old
  • A treatment kitchen where some metabolic clinics are held with specialists and dieticians.

For children who need disability access, there are wide door openings, disabled changing rooms with a hoist and several more specially-adapted facilities in the building. 

GOSH has, since 2009, allowed children to bring their own slings to hospital with them, providing that extra level of comfort. However, before our nurses are able to use your child’s sling to hoist, several safety checks will be made. The assessment should be recorded in the notes either next to the child’s weight or on the Outpatients assessment form.

Staff

Hippo outpatients is primarily run by our experienced clinic staff comprising clinic assistants with a senior clinic assistant acting as team leader. Staff are supported by the nursing team, consultants, clinical nurse specialists, physiotherapists, play specialists, psychologists, dietitians and floor manager. The following members of staff will be available to help you during your visit:

• Sophie Wills – Ward Sister ext. 1754
• Zoe Wilks – Lead Nurse, Outpatients ext. 6647
• Sarah Metson – General Manager, Outpatients ext. 8689
• Jilly Hale – Divisional Assistant Chief Nurse, ext. 5894
• Nurse in Charge, Outpatients, ext. 1773.

Conditions we treat

Clinics held in Hippo include those for the diagnosis, management and treatment of:

  • Renal transplants
  • Urology conditions
  • Immunology
  • Dermatology
  • General surgery
  • Plastics
  • Rheumatology
  • Metabolic conditions.

Outpatients information

The Outpatients is open Monday to Friday, 10 hours a day, five days a week. Visitors are welcome from 08:30 until 18:30. We do the best we can to protect the privacy and dignity of your child at all times during their stay at GOSH. Here are some things you might find helpful ahead of your stay at GOSH:

  • All patients are entitled to have a chaperone present for any consultation, examination or procedure. If you would like one, please inform your doctor or nurse.
  • As a young person, you may request to see your medical team on your own. Please inform a nurse or the receptionist who will be happy to arrange this.
  • Easy-read information about the various tests and procedures we treat in Hippo is available here.
  • If your child has a learning disability and needs reasonable adjustments during their clinic appointment, please let one of the clinic staff or receptionists know. We can call the Intellectual (Learning) Disability Nurse Consultant Jim Blair for further support on ext. 8465.

Facilities

  • Volunteer presence to assist visitors 
  • Breastfeeding rooms and bottle warming facilities
  • Baby-changing facilities, changing rooms for young people and toilet facilities.
  • Vending machines for drinks and snacks.
  • The Lagoon Restaurant on the main GOSH site is where you can have a drink or hot meal, sit, browse the hospital shop or watch a TV. There is a designated Disney play space for children to have food or watch a film. There is also a small café on the ground floor of the RLHIM building, selling a small range of sandwiches and hot meals
  • Chapel and prayer rooms
  • Play activities organised by a dedicated play worker with play specialist support for procedures and distraction
  • Jugs of water located in each clinical area with free fruit flavoured drinks for children and their families.

Regulations

The following are not allowed in Outpatients:

  • Latex balloons – due to potential allergic reactions of some children.
  • If you have hot drinks please ensure you request a lid to prevent spillages
  • Please take care with younger children in an unfamiliar environment to prevent any slips, trips or falls.

If your child has either had recent contact with chickenpox or measles, or has chickenpox, measles, shingles, diarrhoea and vomiting, then please telephone your GP or Practice Nurse who will tell you whether to keep the appointment. We might need to reschedule your appointment to a different time.

Siblings and young family members are welcome in the Outpatient as long as they are supervised at all times by an adult.