Hare outpatients

Hare outpatients is on the second floor of the Royal London Hospital of Integrated Medicine (RLHIM) building next to Great Ormond Street Hospital (GOSH).

Hare outpatients cares for children with many different conditions. Patients come for assessment and to be seen by a consultant for diagnosis, treatments or receive expertise advice/opinions. There are six consultation rooms, including:

  • An isolation room
  • Play area
  • Toilet and baby changing facilities located near the reception.

For children who need disability access there are wide door openings, disabled changing rooms on 4th floor and specially-adapted facilities.

GOSH has, since 2009, allowed children to bring their own slings to hospital with them, providing that extra level of comfort. However, before our nurses are able to use your child’s sling to hoist, several safety checks will be made. The assessment should be recorded in the notes either next to the child’s weight or on the Outpatients assessment form.

Staff

Hare outpatients is primarily run by our experienced clinic staff comprising several clinic assistants with a senior clinic assistant acting as team leader. Staff are supported by the nursing team, consultants, clinical nurse specialists, physiotherapists, play specialists, psychologists, dietitians and floor manager.

The following members of staff will be available to help you during your visit:

  • Sophie Wills - Ward Sister Ext 1754
  • Zoe Wilks - Lead Nurse, Outpatients Ext 6647
  • Sarah Metson – General Manager, Outpatients Ext 8689
  • Jilly Hale – Divisional Assistant Chief Nurse, Ext 5894
  • Nurse in Charge, Outpatients, Ext 1773.

Conditions we treat

Clinics held in Hare Outpatients include those for the diagnosis, management and treatment of:

  • Rheumatology related conditions
  • Dermatology-related conditions
  • Respiratory-related conditions
  • Epilepsy-related conditions
  • Urology-related conditions
  • General surgery-related conditions.

Outpatients information

Outpatients is open Monday to Friday, 10 hours a day, five days a week. Visitors are welcome from 8.30am until 18.30pm. We do the best we can to protect the privacy and dignity of your child at all times during their stay at GOSH. Here are some things you might find helpful ahead of your stay at GOSH:

  • All patients are entitled to have a chaperone present for any consultation, examination or procedure. If you would like one please inform your doctor or nurse.
  • As a young person, you may request to see your medical team on your own. Please inform a nurse or the receptionist who will be happy to arrange this.
  • Easy-read information about the various tests and procedures we carry out in Hare is available here
  • If your child has a learning disability and needs reasonable adjustments during their clinic appointment, please let one of the clinic staff or receptionists know. We can call the Intellectual (Learning) Disability Nurse Consultant Jim Blair for further support on ext. 8465.

Facilities

  • Volunteer presence to assist visitors
  • Breastfeeding rooms and bottle warming facilities
  • Baby-changing facilities, young person changing place on 4th Floor and toilet facilities
  • Vending machines for drinks and snacks.
  • The Lagoon Restaurant located on the main GOSH site is where you can have a drink or hot meal, sit, browse the hospital shop or watch TV. There is a designated Disney play space for children to have food or watch a film. There is also a small café on the ground floor of the RLHIM building, selling a small range of sandwiches and hot meals
  • Chapel and prayer rooms
  • Play activities organised by a dedicated play worker with play specialist support for procedures and distraction
  • Jugs of water located in each clinical area with free fruit-flavoured drinks for children and their families.

Regulations

The following are not allowed in Outpatients:

  • Latex balloons – due to potential allergic reactions of some children
  • If you have hot drinks, please ensure you request a lid to prevent spillages
  • Please take care with younger children in an unfamiliar environment to prevent any slips, trips or falls.

If you or your child has either had recent contact with chickenpox or measles, or has chickenpox, measles, shingles, diarrhoea and vomiting, then please telephone your GP or Practice Nurse who will tell you whether to keep the appointment. We might need to reschedule your appointment to a different time.

Siblings and young family members are welcome in the Outpatient Department as long as they are supervised at all times by an adult.