The chapel and multifaith room
Facilities for worship are provided within the hospital. A multifaith room on level 2 in the Southwood building is also available for prayer. Our patient advocates can provide information about other services and facilities that are available.
Parents often wish to talk to a chaplain as one who offers support and counsel, or as a point of contact with their religious beliefs. Religious representatives are welcome at all times. If you wish, we may be able to arrange for a religious leader from your community to visit you and your child.
Patient Advice and Liaison Service (Pals)
The Pals office is on the ground floor of the hospital, opposite the shop. The Pals team is there to support you in making any concerns heard. They can liaise with staff to sort out problems or provide information. They are open from 9am to 5pm from Monday to Friday and from 10am to 12:30pm on Saturday. You can ring them on extension 7862 or email them at: email@example.com.
While your child is in hospital it is important that you continue to look after your own health. If you suffer from any medical condition, please let us know so that we can help you. If you have to see a doctor because you are unwell or need a repeat prescription, there are several private general practitioners close to the hospital. If you are Embassy sponsored, your Embassy or Health Office will help you organize this.
A weekly midwifery clinic is held within the hospital for mothers who have recently had babies. However, we do not routinely organise maternity care. If you are pregnant it is important to let us know so that we can help you make the appropriate arrangements. We have a leaflet giving details about the care and treatment you can expect in the UK if you arrive from overseas and are pregnant. It also outlines your responsibilities and approximate costs. If you would like further details, please contact the patient advocates.
All our en-suite rooms have a parent’s bed close to the child’s bed to enable one parent to stay overnight. Linen is provided for both beds but we do ask parents to make their beds.
A small number of double rooms are available to rent in the Italian Wing; these are for parents only and can be booked through our admissions office.
The amount of accommodation we have is often limited so if you know in advance that you would like to stay close to the hospital, please contact our patient advocates so they can provide advice and guidance on availability. There are several hotels close to the hospital as well as apartments to rent.
All inpatient rooms have ensuite bathrooms equipped with a shower. Each ward also has several larger bathrooms of which at least one has disabled access and hoists. We can provide towels and a hairdryer is available in each room. We ask you to provide toiletries for your child or yourself. A variety of toiletries is available from the hospital shop should you forget an essential item.
Each ward has a parents’ kitchen where food can be reheated only. Food stored in the refrigerator must be labelled with the stickers provided and dated. This helps us to ensure that out of date items are thrown away. Facilities are available within the hospital for parents, children and other vistors to purchase refreshments including snacks and hot meals.
A special lounge for parents is located opposite the playroom on each ward. These sitting areas have a television with multiple channels in a variety of languages, and reading material including daily English and Arabic newspapers.
Laundry facilities for parents are located on level 4 of the Harris International Patient Centre. A washing machine and tumble dryer are available. The machines are coin operated and require the correct change. Please ask if you need assistance in using these facilities. We ask you not to wash clothes in your child’s room.
The hospital shop is located on level 2. It is open from 9am to 5pm Monday to Friday and 10am to 5pm on Saturday.
There are supermarkets close by in Lambs Conduit Street and in the Brunswick Centre (opposite Russell Square tube station). You will find a chemist in Lambs Conduit Street and post offices in Russell Square and Marchmont Street. Oxford Street with its extensive range of shops is also very close to the hospital.
The hospital is in a pleasant area with a peaceful park in Coram Fields and a variety of interesting shops, small restaurants and coffee shops. The British Museum is nearby as is the West End with its shops, theatres and cinemas.
Great Ormond Street Hospital for Children is located close to both Holborn and Russell Square underground stations. Taxis stop frequently outside the front entrance of the hospital and several bus services stop close by on Southampton Row.