We want the experience of GOSH to be the best it can for everyone. At the Listening event in 2013, our patients, families and staff asked us to develop a shared commitment and values to help make people’s experience at GOSH more consistently great.
It's clear from the feedback we receive: while we do provide excellent care much of the time, we are not always consistent about the way we do this. The graphics below show the words over 1,000 patients, family members and carers used when asked to describe their experience at GOSH.
How have we developed our values?
By looking in detail at the views of over 2,500 patients, families, carers and staff we have developed a new set of shared values and behaviours for everyone at GOSH.
Our 'Always' Values
Four overarching values came out from the analysis to reflect and reinforce the Trust’s mission and commitment to put children at the heart of everything we do, ‘The child first and always’, we are calling them Our Always Values. So we will:
• Always be Welcoming
• Always be Helpful
• Always be Expert
• Always be One Team
In addition to the overarching values, we have drawn on the survey information to identify standards for each value as well as examples of the behaviours that people want to see more of/less of in support of each value.
Download Our Always Values leaflet (1.97 MB)
What do you think of our values?
We wanted to know what a GOSH welcome looks like, so we asked our families, visitors and volunteers to show us! Please see the video below which shows a GOSH welcome through their eyes.
How you can become involved
We have established a virtual user group, made up of staff, patients (aged 11 years and older) and their families, and FT members. This group will be a sounding board for things like how we should communicate our values. (We won’t ask you to come in for meetings, we’ll just communicate by email so we can get your thoughts and ideas as quickly as possible).
If you want to join the virtual group please contact the hospital's HR department: HR.OD@gosh.nhs.uk
Please give the following details:
- Your name
- Whether you are a parent, carer, patient or from the wider FT Membership
- Whether you are currently using GOSH services
Don’t worry if you can’t participate – we’ll keep all our members updated and involved wherever we can over coming months.