In February 2011 Great Ormond Street Hospital commissioned a survey among 750 parents/young people to find out their views of the hospital based on their last visit.
The questions were based on the issues that parents and young people identified as being the most important – you can find these listed as GOSH parents say.
View the 2011 survey results (PDF, 2.7MB).
As you will see from the results, the feedback from parents and patients is very positive.
View the 2009 survey results (PDF, 493KB).
However, there is always room for improvement. We have asked a working group to analyse the results and put together an action plan for areas where we need to do better.
The hospital always welcomes the views of patients and families and we invite you to
tell us your views by completing this questionnaire. It helps us to learn and improve the service we provide.
GOSH parents say
First and foremost I want my child to receive high quality, safe care
And in addition I would like:
To be treated as an individual
- When we meet please introduce yourself and the team caring for my child with an explanation about each of your roles.
- Please ask me how I’d like to be addressed
- Recognise that it is difficult to juggle everything - looking after my other children and managing my work, alongside the concerns for my child.
- If you see me please say hello, even if my child does not have an appointment that day
To be respected as a care partner
- I want to be involved and consulted about the care of my child
- I want to have my views listened to and taken seriously
To receive the information they need
- Tell me how to contact the hospital when I am not on site, and who to contact
- Please explain everything to me and check that I have understood what you’ve said
- I want to be told the truth, even when it is difficult news or if something goes wrong
- Please give me written information about my child’s care wherever possible
To receive clear plans for follow-up care
- Give me a clear plan of action and lead responsibilities at the time of discharge
- I want to know that the local healthcare teams have been briefed on the follow-up care for my child
Please remember that clear communication, respect, fairness and honesty between staff and families always benefits my child.
