Patient experience

Patient experience can be defined as ‘feedback from patients on what actually happened in the course of receiving care or treatment, both the objective facts and their subjective view of it’ (Dr. Foster’s Intelligent Board report 2010- Patient Experience).

In 2010 GOSH defined Patient Experience as:

 ‘This is what happened to me and this is how I feel about it’

The Trust has a number of ways of measuring patient and parent satisfaction including our annual surveys conducted by Ipsos MORI.

The Trust has had a public and patient involvement strategy since 2009 and is currently putting together a new three year strategy. This strategy looks at ways to ensure that the Trust listens and acts on the feedback it receives.