This is what happened to me and this is how I feel about it.
The Trust has a number of ways of measuring patient and parent satisfaction, including our annual surveys conducted by Ipsos MORI. The Trust has had a public and patient involvement strategy since 2009 and is currently putting together a new three year strategy. This strategy looks at ways to ensure that the Trust listens and acts on the feedback it receives.
You're Welcome project
During 2012-13 a project was initiated to improve the experiences of our adolescent patients, based on the Department of Health's You’re Welcome quality criteria for young people friendly health services (DH, 2011).
The first stage of this was to benchmark the Trust against You’re Welcome. The results of the benchmarking were presented to the GOSH Young People’s Forum, which identified five Trust-wide priorities for improvements. The following report (237.29 KB) has been widely distributed throughout the Trust, and provided the basis for a programme of improvements. You can find out more information on the background to the project here.